Subject Matter Expert

Job Responsibilities

• Extensive knowledge in system administration and servers, network, and security.
• Identifies and analyzes complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.
• Takes ownership of complex cross‐sectional problems and leads a team to resolution with an appropriate sense of urgency.
• Communicates effectively, both verbally and in writing, to peers, management, and users at various levels of the organization. Prepares and delivers 365. presentations regularly to various audiences using clear, concise, and effective communication.
• Performs assessments and evaluations of employee performance as required.
• Performs other related work as assigned or required.
• Assist in enhancing Service Desk process and procedures.
• Participate in new project implementations.
• Expertise in IT Technical support and should be capable to handle level 2 and level 3 incidents.
• Ability to mentor teammates, and lead teams, and facilitate groups to achieve success through others.
• Responsible for Change Management.
• Providing L2 support to client users (Hardware, Software, and IT-related issues)
• Coordinate with 3rd Level of Support for unresolved issues (problems)
• Maintain the resolution time according to SLAs and based on ITIL standardizations.
• Managing SCCM (Microsoft System Center Configuration Manager)
• Assisting clients to enhance the existing environment by suggesting new ideas, solutions, and initiatives.
• Assisting clients to enhance their IT Processes and Procedures and enhance their quality of services
• Handling Customer care technical issues using Client website or Mobile App

Qualifications & Skills Requirements

• Bachelor’s degree in computer science, information technology, information systems, or similar.
• At least 5 years experience in a similar role.
• Sharing knowledge and IT Tips & hints with 1st level of support for any issues.
• Association (Word, Excel, Outlook, PowerPoint and MS Teams)
• Expert on handling and troubleshooting (Cisco ISE, Office 365, AIP, OneDrive, Citrix, LAPS,
• ERP, CMS, Business Automation, Ultimus, SharePoint, GIS, CSMB, and Citrix) issues
• Troubleshooting operating systems issues (Windows XP, 7, 8 & 10, MAC OS & Red Hat & Ubuntu Linux)
• Active Directory knowledge. Creating user accounts, reset passwords, creating groups Policies, etc.
• Basic Exchange knowledge. Creating accounts, reset passwords, manage permissions, etc.
• Candidates must be available locally in Qatar with transferable visas and ready to join immediately.