Extensive knowledge in system administration and servers, network, and security.
Identifies and analyzes complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.
Takes ownership of complex cross‐sectional problems and leads a team to resolution with an appropriate sense of urgency.
Communicates effectively, both verbally and in writing, to peers, management, and users at various levels of the organization. Prepares and delivers 365. presentations regularly to various audiences using clear, concise, and effective communication.
Performs assessments and evaluations of employee performance as required.
Performs other related work as assigned or required.
Assist in enhancing Service Desk process and procedures.
Participate in new project implementations.
Expertise in IT Technical support and should be capable to handle level 2 and level 3 incidents.
Ability to mentor teammates, and lead teams, and facilitate groups to achieve success through others.
Responsible for Change Management.
Providing L2 support to client users (Hardware, Software, and IT-related issues)
Coordinate with 3rd Level of Support for unresolved issues (problems)
Maintain the resolution time according to SLAs and based on ITIL standardizations.
Managing SCCM (Microsoft System Center Configuration Manager)
Assisting clients to enhance the existing environment by suggesting new ideas, solutions, and initiatives.
Assisting clients to enhance their IT Processes and Procedures and enhance their quality of services
Handling Customer care technical issues using Client website or Mobile App
Qualifications & Skills Requirements
Bachelor’s degree in computer science, information technology, information systems, or similar.
At least 5 years experience in a similar role.
Sharing knowledge and IT Tips & hints with 1st level of support for any issues.
Association (Word, Excel, Outlook, PowerPoint and MS Teams)
Expert on handling and troubleshooting (Cisco ISE, Office 365, AIP, OneDrive, Citrix, LAPS,
ERP, CMS, Business Automation, Ultimus, SharePoint, GIS, CSMB, and Citrix) issues
Troubleshooting operating systems issues (Windows XP, 7, 8 & 10, MAC OS & Red Hat & Ubuntu Linux)
Active Directory knowledge. Creating user accounts, reset passwords, creating groups Policies, etc.
Basic Exchange knowledge. Creating accounts, reset passwords, manage permissions, etc.
Candidates must be available locally in Qatar with transferable visas and ready to join immediately.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.