Technology Support Services

TSS is maintaining most of the critical systems in the Government, Media, Telecommunications and Banking and across other private sectors in Qatar. GBM is achieving the best service with the support of 24/7 Service Desk, 24/7 availability of qualified and skilled  Engineering team along with strategic partnerships with the leading server, network, software, security and infrastructure providers. We are well-positioned to manage your multi-vendor environment.

Hardware Maintenance

Your business matters to us that is why we understand the impact of systems interruption.
GBM provides round the clock services on both corrective and pro-active support that are rich in life cycle management. 

Our qualified Engineers have acquired solid training and experiences for IBM products and in the process of acquiring skills and partnership with Dell & HP by the first half of 2020. We are supporting hardware midrange to high-end servers and high-end storage with the capability to reach different levels of IBM support and other manufacturers, including laboratory and access to support database. 

  • Simplify multi-vendor network maintenance with a single point of contact to look after systems from Cisco, F5, Juniper, Palo Alto Networks and others.
  • Improve data center reliability with uninterruptable power supply (UPS) systems and cost-effective maintenance of the physical environment
  • Strengthen physical security with best-of-breed CCTV surveillance and access control systems.

Our relationships with leading vendors and OEMs, and in-house expertise; we can help you:

  • Meet every maintenance need with one call, by providing you with a single point of contact to access support for all your hardware
  • Achieve SLAs including high availability, faster issue resolution, fewer outages and reduced support costs across your multi-vendor environment

Assessment / Health Check Services

This is an optional offering in addition to the Hardware and Software Remedial Maintenance. The frequency of Health checks can be chosen by customer preference, such as a monthly/quarterly basis.

  •  Identify and address issues, from infrastructure weaknesses to failing hardware and storage errors, to mitigate the risk of critical issues
  • Optimize performance by identifying and resolving bottlenecks and assessing and improving configurations
  • Plan the next step of your digital transformation with data-supported recommendations on how to evolve your IT to meet coming challenges

Software Supportline Services

GBM is the one software support partner you need to:

  • Simplify support for your whole stack, with a single solution for software from IBM, RedHat, Ubuntu, SUSE, CITRIX, MIMIX, VEEAM, Nutanix, VMware and Microsoft; GBM will announce support for more software products in the coming two quarters of 2020.
  • Maintain 24/7 availability with round-the-clock support.
  • Get better software support experience from expert engineers working in Qatar and talking your language, with onsite support when required.

Whether you need to reduce costs by streamlining support contracts, save time spent on managing support needs, or achieve unified SLAs for reduced downtime and higher availability, GBM puts a local expert team at your disposal.

Monitoring Services

GBM monitoring services designed for your IT infrastructure and goals, your organization can:

  • Increase IT availability by detecting problems early so they can be remediated before they lead to downtime
  • Improve productivity by maintaining the optimal health of your infrastructure and software stack

Relocation Services

  • Relocating your Data Center is not as simple as moving your machines from one site to the other, this is why GBM is here to professionally work with you whether you’re moving your equipment within Qatar or outside the country. 
  • GBM carefully assess the requirements, plan it and successfully execute the relocation activity for you.

IT Accessories

GBM provides a wide range of IT accessories, including Back up tapes and labels, storage boxes, cases, ribbons, toners, scanners, printers, keyboards, mice, memory sticks and laptop cases, audiovisual equipment and other IT related accessories.

GBM Service Desk

GBM is equipped with a centralized contact center, managing 24×7 day to day service requests through telephone. 

All calls are facilitated with information inquiries from customers and later on identified with unique ticket number being dispatched to our Engineers for remote and onsite support.

The Call Management Agent handles the day to day status cycle of the ticket number between the client and GBM support team, making sure that calls are handled and closed on time.

GBM Escalation

GBM designed the Escalation method to use as an alert to the appropriate GBM team when a critical situation has occurred and requires urgent attention. This method is driven up to the high management level of GBM. 

The escalation process gives priority to the severe problem based on mutual agreement.

Hardware Maintenance

Your business matters to us that is why we understand the impact of systems interruption.
GBM provides round the clock services on both corrective and pro-active support that are rich in life cycle management. 

Our qualified Engineers have acquired solid training and experiences for IBM products and in the process of acquiring skills and partnership with Dell & HP by the first half of 2020. We are supporting hardware midrange to high-end servers and high-end storage with the capability to reach different levels of IBM support and other manufacturers, including laboratory and access to support database. 

  • Simplify multi-vendor network maintenance with a single point of contact to look after systems from Cisco, F5, Juniper, Palo Alto Networks and others.
  • Improve data center reliability with uninterruptable power supply (UPS) systems and cost-effective maintenance of the physical environment
  • Strengthen physical security with best-of-breed CCTV surveillance and access control systems.

Our relationships with leading vendors and OEMs, and in-house expertise; we can help you:

  • Meet every maintenance need with one call, by providing you with a single point of contact to access support for all your hardware
  • Achieve SLAs including high availability, faster issue resolution, fewer outages and reduced support costs across your multi-vendor environment
Assessment / Health Check Services

This is an optional offering in addition to the Hardware and Software Remedial Maintenance. The frequency of Health checks can be chosen by customer preference, such as a monthly/quarterly basis.

  •  Identify and address issues, from infrastructure weaknesses to failing hardware and storage errors, to mitigate the risk of critical issues
  • Optimize performance by identifying and resolving bottlenecks and assessing and improving configurations
  • Plan the next step of your digital transformation with data-supported recommendations on how to evolve your IT to meet coming challenges
Software Supportline Services

GBM is the one software support partner you need to:

  • Simplify support for your whole stack, with a single solution for software from IBM, RedHat, Ubuntu, SUSE, CITRIX, MIMIX, VEEAM, Nutanix, VMware and Microsoft; GBM will announce support for more software products in the coming two quarters of 2020.
  • Maintain 24/7 availability with round-the-clock support.
  • Get better software support experience from expert engineers working in Qatar and talking your language, with onsite support when required.

Whether you need to reduce costs by streamlining support contracts, save time spent on managing support needs, or achieve unified SLAs for reduced downtime and higher availability, GBM puts a local expert team at your disposal.

Monitoring Services

GBM monitoring services designed for your IT infrastructure and goals, your organization can:

  • Increase IT availability by detecting problems early so they can be remediated before they lead to downtime
  • Improve productivity by maintaining the optimal health of your infrastructure and software stack
Relocation Services
  • Relocating your Data Center is not as simple as moving your machines from one site to the other, this is why GBM is here to professionally work with you whether you’re moving your equipment within Qatar or outside the country. 
  • GBM carefully assess the requirements, plan it and successfully execute the relocation activity for you.
IT Accessories

GBM provides a wide range of IT accessories, including Back up tapes and labels, storage boxes, cases, ribbons, toners, scanners, printers, keyboards, mice, memory sticks and laptop cases, audiovisual equipment and other IT related accessories.

GBM Service Desk

GBM is equipped with a centralized contact center, managing 24×7 day to day service requests through telephone. 

All calls are facilitated with information inquiries from customers and later on identified with unique ticket number being dispatched to our Engineers for remote and onsite support.

The Call Management Agent handles the day to day status cycle of the ticket number between the client and GBM support team, making sure that calls are handled and closed on time.

GBM Escalation

GBM designed the Escalation method to use as an alert to the appropriate GBM team when a critical situation has occurred and requires urgent attention. This method is driven up to the high management level of GBM. 

The escalation process gives priority to the severe problem based on mutual agreement.

How can we help?

Our team has expertise across the full range of digital solutions. We are here to help you progress on your journey towards digital transformation.