Business Operations

Organizations use Enterprise Resource Planning (ERP) solutions to manage day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations. A complete ERP suite also includes enterprise performance management software that helps plan, budget, predict, and report on an organization’s financial results.

Business Operations

GBM ERP services built on SAP and Oracle ERP help businesses align separate departments and improve workflows, resulting in significant bottom-line savings.

Examples of specific business benefits include:

  • Improved business insight from real-time information generated by reports
  • Lower operational costs through streamlined business processes and best practices
  • Enhanced collaboration from users sharing data in contracts, requisitions, and purchase orders
  • Improved efficiency through a common user experience across many business functions and well-defined business processes
  • Consistent infrastructure from the back office to the front office, with all business activities having the same look and feel
  • Higher user-adoption rates from a common user experience and design
  • Reduced risk through improved data integrity and financial controls
  • Lower management and operational costs through uniform and integrated systems

Customer Relationship Management (CRM) software allows businesses to focus on their relationships with customers, colleagues, suppliers, etc. With a professional CRM in place, finding new customers, winning their trust, providing qualified support, and providing additional services throughout the relationship becomes much more manageable.

GBM’s CRM services are built on globally recognized state of the art CRM solutions helping organizations with some of the key benefits such as:

  • Users can track customer and company interactions through various available channels. These channels include contact forms, emails, phone calls, and more.
  • Provide sales and marketing teams with a set of tools to manage the entire sales and marketing funnel, from lead qualification to opportunity management, forecasting, and deal closure. In addition, it enables customer service teams to manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
  • Tracking features that record numerous customer interactions online.
  • Automate routine processes and provide managers with tools that track and measure the company’s performance and productivity.
Business Operations

GBM ERP services built on SAP and Oracle ERP help businesses align separate departments and improve workflows, resulting in significant bottom-line savings.

Examples of specific business benefits include:

  • Improved business insight from real-time information generated by reports
  • Lower operational costs through streamlined business processes and best practices
  • Enhanced collaboration from users sharing data in contracts, requisitions, and purchase orders
  • Improved efficiency through a common user experience across many business functions and well-defined business processes
  • Consistent infrastructure from the back office to the front office, with all business activities having the same look and feel
  • Higher user-adoption rates from a common user experience and design
  • Reduced risk through improved data integrity and financial controls
  • Lower management and operational costs through uniform and integrated systems

Customer Relationship Management (CRM) software allows businesses to focus on their relationships with customers, colleagues, suppliers, etc. With a professional CRM in place, finding new customers, winning their trust, providing qualified support, and providing additional services throughout the relationship becomes much more manageable.

GBM’s CRM services are built on globally recognized state of the art CRM solutions helping organizations with some of the key benefits such as:

  • Users can track customer and company interactions through various available channels. These channels include contact forms, emails, phone calls, and more.
  • Provide sales and marketing teams with a set of tools to manage the entire sales and marketing funnel, from lead qualification to opportunity management, forecasting, and deal closure. In addition, it enables customer service teams to manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
  • Tracking features that record numerous customer interactions online.
  • Automate routine processes and provide managers with tools that track and measure the company’s performance and productivity.

How can we help?

Our team has expertise across the full range of digital solutions. We are here to help you progress on your journey towards digital transformation.