OMNI Channel & Customer Experience

GBM has implemented several projects to extend its reach to its consumers across multiple channels, including web, mobile, social platforms, etc. Our platform handles every aspect of the physical customer experience. It also manages supporting back-office processes and orchestrates them with digital channels.

OMNI Channel & Customer Experience

“Omni-channel” is an integrated approach to customer-centric processes, where the numerous interaction channels are packaged into a single management system to improve customer satisfaction, user experience and ensure effective delivery of products and services where cross-channel customer journeys are either required or supported.

Omni-channel improves customer expectations and experiences. It provides unprecedented freedom to choose where, when, and how they wish to engage with their service provider. Furthermore, when implemented correctly, it enables businesses to manage the customer journey much more effectively compared to previous models where the hand-off between channels was a sore point, which involved redundant work and loss of information.

Mobility Platform

The GBM Mobility Platform offers enterprise-grade capabilities to ensure reliability, accessibility, security, and scalability.

The GBM Mobile Application development platform will help our customers to address the following challenges:

  • Transform strategy and operations
  • Build and deploy multi-platform mobile applications
  • Optimize mobile experience to build loyalty
  • Leverage analytics to turn information into insights
  • Extend enterprise to mobile with data, service, and application integration
  • Manage and optimize mobile devices, data, and expenses
  • Support BYOD and a more competent workforce
  • Oversee security, risk, and compliance
OMNI Channel & Customer Experience

“Omni-channel” is an integrated approach to customer-centric processes, where the numerous interaction channels are packaged into a single management system to improve customer satisfaction, user experience and ensure effective delivery of products and services where cross-channel customer journeys are either required or supported.

Omni-channel improves customer expectations and experiences. It provides unprecedented freedom to choose where, when, and how they wish to engage with their service provider. Furthermore, when implemented correctly, it enables businesses to manage the customer journey much more effectively compared to previous models where the hand-off between channels was a sore point, which involved redundant work and loss of information.

Mobility Platform

The GBM Mobility Platform offers enterprise-grade capabilities to ensure reliability, accessibility, security, and scalability.

The GBM Mobile Application development platform will help our customers to address the following challenges:

  • Transform strategy and operations
  • Build and deploy multi-platform mobile applications
  • Optimize mobile experience to build loyalty
  • Leverage analytics to turn information into insights
  • Extend enterprise to mobile with data, service, and application integration
  • Manage and optimize mobile devices, data, and expenses
  • Support BYOD and a more competent workforce
  • Oversee security, risk, and compliance

How can we help?

Our team has expertise across the full range of digital solutions. We are here to help you progress on your journey towards digital transformation.