Banking

The digital disruption follows the change in customers’ behavior in engaging with banks, requiring the banking sector to transform digitally.  As a result, it has become necessary for this sector to develop their own tools by launching new features to attract new customers and retain their existing customers using the latest technologies such as mobile applications, customer experience using artificial intelligence, robotic process automation, and blockchain as a means to transition to digital banking.

GBM offers a chatbot service based on IBM WATSON to support the country’s banking and financial services providers.

The solution has cognitive capabilities to maintain and increase the service levels in the banking sector, keeping both staff and customers safe without affecting day-to-day life and giving them alternatives to do their financial transactions.

Some services that the chatbot can handle are:

• Accounts services
• Card services
• Money transfer services
• Deposit and loans applications
• Enquires and information update

GBM’s online payment solution delivers secure services that accept online payments via credit cards, internet, e-Wallet, and kiosk. Online payments will enable you to expand your business across various channels.

Key Benefits

• Multi-payment method
• Multi-channel Processing
• Multi-Language
• Multi-Currency processing
• Fraud Management system
• Personalize interface
• Follow-up and manage transactions in real-time
• Colour, Fonts, Logos, Messages, Size, as you want

The world looks different now after COVID-19 and how the pandemic has changed our way of living and doing business. Therefore, developing tools and communicating with customers is crucial for the banking and financial industry. As a solution, GBM offers the bank a virtual branch to stay in touch with their customers and provide services.

Key Benefits

• A fully capable branch at a lower cost
• Design once, build many.
• Customer acquisition
• Providing undistracted attention to the customer to improve their experience and satisfaction
• Hassle-free logistics: Banks’ customer service representatives can serve multiple virtual branches remotely

Omnichannel is much more than just providing customers with multiple ways to transact. It involves customers and their financial institutions interacting seamlessly and consistently across multiple channels. Multichannel focuses on transactions, whereas omnichannel focuses on interactions.

By Utilizing IBM’s product and GBM’s extensive experience in integration, GBM assists banks in building the omnichannel to enable interactions across multiple customer touchpoints where customer intents are captured, insights are derived, and conversations are optimized. In addition to fulfilling exact customer needs, omnichannel enables banks to anticipate customer wants and likes.