Business Development Manager – Managed Services

The primary purpose of this position is to lead the sales efforts in selling Managed Services (SOC/NOC) to the client in the attainment of revenue, expense, profit, and client satisfaction objectives. This position is responsible for identifying all business opportunities within the Qatari Market and partnering with client executives, engineers, other team members and alliance partners to sell and deliver complete End to End solutions, and satisfy client expectations. 

Primary Duties & Responsibilities 

• Applies expert knowledge of information technology and associated leading edge solutions and strategies related to the client’s business to attain Managed Services Line of Business objectives. Develops accordingly a long-term business relationship with the client’s executive management key decision-makers providing total solutions to the client business needs. 
• Create proposals, meet with prospects, and follow up to close deals 
• Build a robust pipeline of qualified opportunities 
• Record activities in our CRM software and update sales notes for prospects 
• Work in conjunction with the marketing team on campaigns focused on increasing the base revenue. 
• Identifies opportunities and develops managed service offerings. Manages and monitors many opportunities through their sales cycles and tracks them through a forecasting process. Works with Delivery team architects and managers to ensure that appropriate quantity and quality of technical and services resources are deployed and the solution can be delivered profitably and successfully. 
• Plans and conducts complex contract negotiations which results in appropriate and often long-term agreements and commitments. 
• Anticipates future client problems in account planning, industry and information technology trends and develops realistic visions and strategies based on client strategic direction. 
• Participates in industry and business-related organizations, societies, conferences and other client-related activities to maintain professional credibility and leadership. Leads by example and demonstrates the highest level of teamwork and professional qualities in all activities to enhance company’s position in the marketplace. 
• Retains ultimate responsibility for the End to End solution that ultimately delivers high customer satisfaction. 
• Forecasts tactical and strategic business opportunities. 
• Developing GBM Managed Services Strategy and offerings to meet market requirements. 
• Conduct two round tables a year for our customers on the new technologies and trends in the Managed Services industry. 
• May perform other related duties as required and assigned to grow the Managed Services business. 

Requirements 

• Bachelor’s degree in Computer Science, Business Administration or related field 
• At least five (5+) years’ experience selling managed services, cloud based services or outsourcing solutions with a successful track record, to include at least two (2+) years’ experience leveraging partner resources throughout the sales cycle 

Other Position Requirements 

• Demonstrated skills in financial analysis of a deal 
• Demonstrated ability to coordinate with our internal delivery teams to develop and architect a solution to meet the requirements of client’s business requirements 
• Strengths include problem solving, customer service, negotiation, and follow-up skills 
• Strong presentation and communication skills across all levels of an organization both internally and externally with clients and partnership. 
• Understanding of different technologies e.g. cloud technologies, ITSM, SIEM, XDR