Sales Manager

General Description

The Manager of Sales leads and manages the sales and business development operations across GBM Qatar. Their primary objectives include formulating and maintaining a highly motivated and efficient sales and business development organization that builds and maintains excellent customer relationships and generates healthy business for GBM. Must have a proven track record of leading similar sales organizations within the Information Technology solutions and services business.

Job Responsibilities

• Strategic Leadership 
  – Acquire strategic position for GBM and differentiate GBM from competition.
  – Develop and implement effective sales strategies aligned with GBM goals.
  – Provide visionary leadership to the sales team, fostering a high-performance culture.

• Team Management
  – Recruit, Train, and mentor a high-calibre sales team.
  – Set Clear Performance Expectations and provide ongoing feedback and guidance.

• Client Relationship Management
  – Build & maintain strong relationships with key client executives at existing and potential customers across Qatar.
  – Work with team members and colleagues to identify new business opportunities while fostering customer satisfaction and business growth within existing customers.
  

• Sales Execution
  – Lead the sales team in achieving and exceeding revenue, profit, Account Receivable, and customer satisfaction targets.
  – Directly engage in major sales opportunities, leading and guiding the team in complex deals to ensure winning such opportunities and then successfully delivering such solutions to the customers.
  – Guide the team to align customer expectation and GBM execution to ensure great customer experience in dealing with GBM.
  – Work with the team to address customers’ concerns and propose remedial action agreeable in-between GBM and customer.
  – Monitor the execution of action plans and ensure that the progress meets the expectations and to the satisfaction of GBM and the customer.

• Market Analysis
  – Stay abreast of industry trends and competitive landscapes to ensure that GBM maintains its leadership role in providing our customers with best of breed solutions to enhance their business.
  – Utilize market knowledge and insights to improve sales strategies and execution and create a better position for GBM in the Qatar market.

• Collaboration
  – Work closely with all line of business (LOB) professionals, marketing and operation teams, as well as partners to maintain GBM leadership and growth.
  – Collaborate with senior leadership to align sales efforts with overall GBM business objectives.
  

• Operational Excellence and Leadership
  – Adhere to GBM’s processes and guidelines.
  – Meet and exceed assigned GBM targets.
  – Provide timely and accurate business forecast.
  – Lead communication and facilitate collaboration among GBM team members.
  – Develop and implement improvements to grow and enhance GBM business.

Qualifications / Skills

• Proven Success in a sales leadership role within the IT industry in Qatar or the region.
• Demonstrated ability to drive revenue and key KPI growth and meet or exceed sales targets.
• Strong leadership and management capabilities.
• Excellent communication and interpersonal skills.
• Enterprise IT functional and business value skills.  
• Strong industry solutions and business skills.
• Ability to formulate and execute strategic sales plans.  
• Client Centric approach with the commitment to meeting or exceeding customer expectations.
• Data-driven decision-making skills with proficiency in analyzing sales metrics.
• Strong abilities to manage relationship and conflict management.
• Bachelor’s degree in Business, Marketing, or IT related field. MBA is a plus.
• Native Arabic Speaker.