Service Delivery Lead

Responsibilities

• Lead the software and technology team, providing guidance on technical issues to ensure projects are delivered on time and on budget
• Leverage his/her extensive technical knowledge to drive innovation and best practices within the team and assist the team in resolving complex technical issues
• Develop the team’s technical leadership and soft skills in line with business priorities
• Manage the Project Managers Office to ensure that projects are being delivered on time, define, and implement Key Performance Indicators (KPIs) to measure and improve project delivery efficiency and effectiveness
• Develop and implement project plan, making effective use of resources, develop procedures and methodologies, and streamline workflows to enhance project outcomes
• Work with Project Managers to develop budgets, timelines, and resource plans for projects
• Lead by example, promoting a positive and innovative work culture
• Review and approve effort estimates and cost sheets
• Review and approve technical and commercial proposals
• Perform projects reviews and take responsibility for ensuring that all project issues and risks are tracked and managed appropriately
• Ensure the Delivery meets labor and quality standards and take the lead in improving and setting Delivery standards
• Handle customer escalations and ensure timely resolution of issues
• Work with the Sales and Pre-Sales team to define solutions for winning proposals and to ensure that the solution can be delivered as per the proposal
• Review customer and vendor contracts to remove or reduce project and business risks
• Keep senior management informed of progress Prepare presentations for Senior Management

Experience & Qualifications

• University Degree in STEM fields, computer science, or equivalent experience
• Extensive hands-on experience and technical understanding of a wide range of IBM products: IBM WebSphere, IBM MQ, IBM Db2, IBM ACE, IBM DataPower, IBM API Connect, IBM BPM/BAW, IBM Power, IBM Storage Systems, etc.
• Proven experience in leading diverse technology teams and managing projects
• Project Management experience and certification is an advantage
• Demonstrated ability to analyze complex multi-variate problems analytically and systematically, showcasing a track record of developing innovative and effective solutions. The ideal candidate should possess the skills to dissect intricate technological challenges, considering variables across programming, networking, security, and operating systems
• The candidate should be adept at identifying root causes, leveraging data-driven insights, and applying critical thinking to navigate and resolve intricate issues within the realm of software and technology
• Excellent communication skills with strong decision-making
• Excellent track records in leading and performing under high-pressure situations
• In-depth knowledge of Cloud/Multicloud technologies and architecture
• Very good knowledge of Data, AI, and automation technologies
• Working knowledge and technical understanding of network technologies and security technologies
• Consulting experience (preferred)
• Broad technical skills and experience in a Solution Architect role is an advantage
• Familiarity with both the Waterfall and Agile development methodologies
• International experience in delivering complex projects is an advantage
• Highly proficient in English
• Fluency in Arabic is an advantage
• 15+ Years in IT Industry
• 5+ Year in a leadership role