Delivery Manager for Enterprise Applications

Job Description

Information Systems Department is looking for an application support lead for their Enterprise IT Application Support Operations.

Responsibilities

• Delivery manager to coordinate with all application leads to deliver the solutions within the operation team.
• The delivery manager also monitors and maintain the operational budget for the delivery department. This may include writing weekly and monthly budget reports for the general manager.
• Delivery managers ensure that deliveries are made within strict deadlines so that shipments arrive at their destinations on time.
• Responsible for Incident, Request, Problem, Change, Release & Configuration Management.
• Responsible for the Enterprise Application L1/ L2/L3 support for the core platforms on a 24 x 7 model.
• Coordinate with the IT Service Desk, IT Infrastructure Team, Business Functional Teams, Vendor Support Teams, External product support, and development teams.
• Co-ordinate and often moderate various Support Governance Board and other Committee like Release & Change Advisory Boards.
• Responsible for implementation & enforcement of ITIL/ITSM Best Practices within the ISD Organization.
• Manage issue/outage resolution process through proactive/reactive application and services management.
• Delivering continuous application or process improvement and root cause elimination of problems applications
• Interact with the Business, platform and product enhancements project teams to understand and prioritize demands and suggest enhancements.
• Manage Service Transition of Application Support from Project to Support Team and ensure the exit criteria is met.
• Seek ways to increase efficiencies of applications in production.
• Ensure appropriate production processes and quality metrics are in place for the application, platform, and services.
• Manage the end-to-end change control function and maintain SLAs at the application/platform level.
• Responsible for Test, Audit & Compliance activities related to the enterprise standards. Working with Business to establish disaster recovery SLA, RTO, and RPO.
• Maintains knowledge of key Enterprise Platforms like EAMS (IBM Maximo), CRM (MS Appdynamics), ERP (OracleEBS), Business Intelligence, Enterprise Content Management, Various Intranet and Internet-based Applications, Mobile Application Platforms with special attention to integration with diverse local platforms.

Team Management Skills

• Management of medium (8+) to large teams.
• A collaborative approach to problem resolution.
• Strong influencing/negotiation skills.
• Excellent written and verbal communication skills.
• Strong interpersonal / relationship management skills

Qualification and Experience 

• Bachelor’s Degree in Information Technology, Computer Science or a related field or an equivalent combination of education and work experience.
• 8-10 years of relevant experience in providing enterprise-scale services and components
• Experience overseeing geographically distributed and culturally diverse work-groups.
• Development background for at least 8 – 10 years with enterprise solutions within enterprise companies added to the 8-10 years’ experience in delivery manager roles.
• ITIL Expert Certification with OSA Intermediate.
• Strong Focus on Implementation & Service Delivery Management.
• Good experience in leading ITSM Tools.
• Candidates are must be ready to travel to Qatar immediately.