Digital Mobile Workplace

Help dispersed teams work face to face and make a stronger connection with your customers, with rich and scalable conferencing solutions from GBM. Our end-to-end solutions, certified engineers, and industry-leading systems enable you to breeze past technical challenges – so you can start using high-quality video, web and audio conferencing every day.

With conferencing that your employees can use everywhere, on any device, GBM can help your organization:

• Transform business processes via compelling video and audio conferences that let employees collaborate across locations, travel less and work greener
• Communicate securely in virtual meetings with customers, partners and suppliers, with enterprise-grade security
• Grow your solution alongside your business, with a comprehensive portfolio that fits small and large enterprises

GBM conferencing solutions are also tailored to your industry’s challenges and requirements. For educational institutions, we can help you deliver two-way classroom experiences to learners across locations. In healthcare, we can help professionals to improve quality of care for patients. For every business, better communication means greater success.

Customer-centric organizations are the leaders of today’s markets. Making the customer your highest priority is a proven gateway to competitive advantage. When you build your customer contact center on the right technology solution, you can enhance relationships and outcomes at every stage of the customer journey. GBM has the technologies, expertise and end-to-end solutions to help you realize these goals.

GBM solutions utilize industry-leading contact center innovations, enabling your organization to:

• Know the customer’s needs before they call, with a digital platform that matches contact details to customer knowledge. Operatives are a step ahead and can provide better services.
• Complete more calls with better outcomes, thanks to highly fault-tolerant systems that prevent interruptions
• Gain insights to optimize the contact center with comprehensive business intelligence reporting
• Integrate the contact center with your business, sharing customer relationship data with sales, marketing and other departments

If you want to build customer trust and loyalty, GBM can help your operatives offer personalized experiences based on customer information. If you want to improve contact center performance, we can provide powerful reporting and easy management of customer segments. Build a contact center that connects you and your customers in valuable new ways, with GBM.

Many organizations are already communicating via a fragmented mix of IP telephony, messaging apps, and video conferencing. When you unify these communications in an integrated collaboration solution you can reduce costs, simplify management and bring everyone together on the same platform. With unified communication applications, you can stay connected and productive with messaging, presence, enterprise social, and application development to push your business forward.

GBM can help you identify your needs and design, deploy and support an end-to-end solution built on industry-leading technologies – at any scale.

The GBM team can help you:

• Communicate effectively by helping users communicate more securely and effectively inside and outside your organization
• Stay connected by connecting email, instant messaging, conferencing, presence, voice services, and voicemail.
• Improve accessibility By providing the same tools and integrated collaborative experience across devices

From extensive telephony features, including conferencing and video bridge capabilities to voice messages, to online collaboration tools, GBM can guide you to greater productivity and simpler communication.