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GBM Command Center

Many of the organizations in Qatar need complete visibility into their infrastructure, network and security devices, applications, databases, etc., so they can detect anomalies and either take steps to prevent problems or quickly resolve issues as they emerge. They also need management services like monitoring customer support calls and help desk ticketing systems and integrating their network tools.

GBM has built a fully equipped, secure, and compliant Command Center facility in Doha that plays a massive role in ensuring a positive customer experience to cater to all these requirements.

GBM Command Center

GBM Command Center

The Command Center at GBM Qatar West Bay premises acts as a 24X7 single point of contact for GBM Managed Services Customers. At Command Center, we have deployed state-of-the-art infrastructure and next-generation software tools to provide comprehensive, proactive monitoring, service desk, automatic remediation, and enhanced end-user experience.

The Command Center is the testimony of GBM’s commitment to be Qatar’s leading Managed Service Provider shortly.

GBM Command Center provides the following services:

24X7 proactive monitoring of customers’ environment – ensuring the incidents are detected and remediated before they occur.
Service Desk – Single Point of Contact to rise, progress, and close Incident Tickets and Service Requests as per the ITIL processes and framework.
Vendor Management – Complete vendor management so customers can focus on core IT operations.
Incident and Major Incident management – As per the ITIL framework
Problem Management – RCA for all Severity 1 and critical Incidents
Comprehensive and customized reports and dashboards for Executive level consumption.
War Room for significant incidents that involve multiple parties.

With one helpful point of contact at GBM Command Center to look after all your needs, delivery management and governance are more straightforward than ever before.

GBM Command Center

The Command Center is the testimony of GBM’s commitment to be Qatar’s leading Managed Service Provider shortly.

GBM Command Center provides the following services:

24X7 proactive monitoring of customers’ environment – ensuring the incidents are detected and remediated before they occur.
Service Desk – Single Point of Contact to rise, progress, and close Incident Tickets and Service Requests as per the ITIL processes and framework.
Vendor Management – Complete vendor management so customers can focus on core IT operations.
Incident and Major Incident management – As per the ITIL framework
Problem Management – RCA for all Severity 1 and critical Incidents
Comprehensive and customized reports and dashboards for Executive level consumption.
War Room for significant incidents that involve multiple parties.

With one helpful point of contact at GBM Command Center to look after all your needs, delivery management and governance are more straightforward than ever before.