Technology Support Services

GBM provides round-the-clock services for corrective and pro-active support rich in life cycle management.

Our qualified engineers have acquired solid training and experience in IBM products and are in the process of developing skills and partnerships with other vendors. We support hardware, midrange to high-end servers, and high-end storage with the capability to reach different levels of IBM support and other manufacturers, including laboratory and access to a support database.

• Simplify multi-vendor network maintenance with a single point of contact to look after systems from Cisco, F5, Juniper, Palo Alto Networks, and others.
• Meet every maintenance need with one call by calling the GBM Service Desk as a single point of contact to access support for all your hardware
• Achieve SLAs including high availability, faster issue resolution, fewer outages, and reduced support costs across your multi-vendor environment

GBM’s specialized team of engineers is deployed to perform the server’s physical hardware installation, along with the operating system software, middleware, and application installation. This includes:

• configuration
• providing power
• network cabling
• testing power, and
• network connectivity, making the system ready for operational use.

Maintaining active Subscription & Support (S&S) is one of the most convenient ways to protect software investment during the end of subscription coverage. A valid S&S helps you access new features and enhanced functionality to improve your current software’s usability, performance, and security.

This allows you to deploy new capabilities and guarantees continuous access to updates and fixes, with an authorization to upgrade from one version to the next updated version. In addition, a valid S&S helps you find solutions for your software scheduled installation, deployment, migration, and questions, including Severity 1 issues.

SWMA Renewal should not be done later than the day before the renewal date to allow the order to be renewed not later than the day before the renewal date. If the renewal comes after the renewal date, reinstatement is applied together with the renewal.

GBM is the leading software support partner you need to:

• Simplify support for your whole stack with a single solution for software from IBM, RedHat, Ubuntu, SUSE, CITRIX, MIMIX, VEEAM, Nutanix, VMware, and Microsoft. In addition, GBM will announce support for more software products in the future.
• Maintain 24/7 availability with round-the-clock support.
• Get better software support experience from expert engineers working in Qatar that speak your language, with onsite support when required.

Whether you need to reduce costs by streamlining support contracts, save time spent on managing support needs, or achieve unified SLAs for reduced downtime and higher availability, GBM puts a local expert team at your disposal.

Our relationship with leading vendors and OEMs and in-house can help you:

• Improve data center reliability with uninterruptable power supply (UPS) systems and cost-effective maintenance of the physical environment.
• Strengthen physical security with best-of-breed CCTV surveillance and access control systems.

Our Health Check & Preventative Maintenance is an optional offering in addition to the Hardware and Software Support. The Customer can choose the frequency of Health Checks & Preventive Maintenance on a monthly or quarterly basis. This helps to:

• Identify and address issues from infrastructure weaknesses to failing hardware and storage errors to mitigate the risk of critical issues.
• Optimize performance by identifying and resolving bottlenecks and assessing and improving configurations.
• Plan the next step of your digital transformation with data-supported recommendations on how to evolve your IT to meet upcoming challenges.

With the GBM monitoring services designed for your IT infrastructure and goals, your organization can:

• Increase IT availability by detecting problems early to remediate them before they lead to downtime.
• Improve productivity by maintaining the optimal health of your infrastructure and software stack

Relocating your Data Center is not as simple as moving your machines from one side to the other. This is why GBM is here to work with you – whether you’re moving your equipment within Qatar or outside the country.

GBM carefully assesses the requirements and successfully plans and executes the relocation activity for you.

GBM provides a wide range of IT accessories, including Back up tapes and labels, storage boxes, cases, ribbons, toners, scanners, printers, keyboards, mice, memory sticks, laptop cases, audiovisual equipment, and other IT related accessories.